Shipping policy
Last updated: November 15, 2026
This Shipping Policy applies to orders placed through nuvzora.shop.
Processing Time
Orders are normally prepared within 2–3 business days after payment authorization.
Business days exclude weekends and public holidays. High demand, inventory checks or exceptional circumstances may require additional processing time.
Estimated Delivery
Delivery after dispatch is estimated to take:
20–45 calendar days
This is an estimate rather than a guaranteed arrival date. Transit may be affected by destination, customs procedures, carriers, weather or holidays.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 receive free standard shipping.
- Any shipping fee for an order that does not qualify will be displayed before payment.
- Discounts may affect free-shipping eligibility.
Taxes and Customs Charges
Customers are not responsible for undisclosed import duties, customs taxes or carrier handling fees.
If an unexpected charge is requested for an eligible shipment, contact us before paying whenever possible and retain the invoice or receipt.
Address and Tracking
Customers must provide a complete and accurate delivery address. Changes may not be possible after fulfillment begins.
To request your tracking number, email andeej-alkh060@outlook.com and include your order number. Tracking may take several days to update after dispatch.
Split and Delayed Shipments
Products from one order may arrive separately without an additional shipping charge.
If the delivery estimate has passed, contact us with your order number. We will review the tracking information and request a carrier investigation where appropriate.
Lost Packages
If a carrier confirms that a package is lost, email andeej-alkh060@outlook.com.
After verification, we will arrange a replacement at no additional charge. If replacement is unavailable, we may issue a refund.
Delivered but Missing
If tracking shows delivery but the package cannot be found:
- Check the mailbox and safe delivery areas;
- Ask household members, neighbors or building staff;
- Allow up to two business days for an early carrier scan;
- Contact the carrier;
- Notify us if the package remains missing.
Damaged Shipments
Photograph the product, packaging and shipping label. Retain the materials and contact us promptly.
Shipping Contact
nuvzora
Operated by HENRYQ LLC
268 E 44th St, San Bernardino, CA
Email: andeej-alkh060@outlook.com